Privacy Policy

Effective Date: 10.10.2025

This Privacy Policy explains how 1Win N.V. (“We”, “Our”, “Us”, or the “Company”) collects, uses, stores, and protects the personal data of Users (“You”, “Your”, “User”) when accessing and using the Platform mellstroy-apk.com and related services.

By registering, logging in, or using any part of the Platform, you agree to this Privacy Policy and authorize the Company to process your data in accordance with applicable data protection laws.

1. Data Collection

We collect the following types of data:

1.1. Personal Identification Information

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Residential address

1.2. Financial Information

  • Payment card details (where applicable)
  • E-wallet or bank account information
  • Transaction history

1.3. Technical and Behavioral Data

  • IP address and geolocation data
  • Device information (browser, OS, hardware)
  • Login dates, session durations, and activity logs
  • Cookies and web analytics data

1.4. Verification Data (KYC)

  • Passport, national ID, or driver’s license copy
  • Proof of address (utility bill or bank statement)
  • Proof of payment method ownership

The Company collects this information directly from you during registration, deposits, withdrawals, or verification procedures, and indirectly through analytics tools and cookies.

2. Purpose of Data Processing

We process your personal data for the following purposes:

  • To verify your identity and comply with legal requirements.
  • To manage your account, process payments, and perform anti-fraud checks.
  • To provide gaming and betting services through the Platform.
  • To communicate with you via email, chat, or notifications regarding account activity, promotions, or updates.
  • To comply with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
  • To improve the user experience and optimize website performance.
  • To enforce our Terms and Conditions and resolve disputes.

3. Legal Basis for Processing

Your personal data is processed on the following legal grounds:

  • Contractual necessity: to provide you with gaming and payment services.
  • Legal obligation: to comply with AML, CTF, and other regulatory requirements.
  • Legitimate interest: to protect our operations from fraud and ensure responsible gaming.
  • Consent: for marketing communications and use of cookies.

You may withdraw your consent at any time by contacting support@mellstroy-apk.com.

4. Data Storage and Retention

4.1. All personal data is securely stored on servers located in jurisdictions compliant with international data protection standards.

4.2. We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (typically five years after account closure).

4.3. Once the retention period expires, your data will be securely deleted or anonymized.

5. Data Protection and Security

5.1. We employ technical and organizational security measures, including:

  • SSL encryption for all data transmissions.
  • Two-factor authentication (2FA) options.
  • Regular system audits and penetration testing.
  • Restricted access to sensitive information by authorized personnel only.

5.2. While we take every reasonable precaution, no online platform can guarantee 100% security. Users are responsible for maintaining the confidentiality of their login credentials.

6. Sharing and Disclosure of Data

We may share your data only in the following circumstances:

  • With payment processors to facilitate deposits and withdrawals.
  • With verification providers to confirm your identity and prevent fraud.
  • With regulatory authorities as required by law.
  • With marketing or analytics partners (only with your consent).
  • With affiliated companies within the 1Win N.V. group for operational purposes.

We do not sell or rent your personal data to third parties.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside your jurisdiction, including Curaçao and the European Economic Area (EEA).
We ensure that such transfers comply with applicable data protection laws and include appropriate safeguards such as Standard Contractual Clauses (SCCs).

8. User Rights

In accordance with applicable data protection laws, you have the following rights:

  • Access: to obtain a copy of your personal data.
  • Rectification: to correct inaccurate or incomplete data.
  • Erasure: to request deletion of your data (“right to be forgotten”).
  • Restriction: to limit the processing of your data.
  • Data portability: to receive your data in a structured, machine-readable format.
  • Objection: to object to processing based on legitimate interests or marketing purposes.

To exercise these rights, contact support@mellstroy-apk.com with the subject line “Data Request.”

9. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, personalize content, and analyze usage.

Types of cookies used:

  • Essential cookies: for account access and security.
  • Analytical cookies: to collect anonymous usage data.
  • Functional cookies: to store preferences and settings.
  • Marketing cookies: for advertising campaigns (only with your consent).

You can manage or delete cookies through your browser settings at any time.

10. Marketing Communications

We may send promotional emails, SMS messages, or notifications about offers and updates.
 You can unsubscribe from such communications by clicking the “Unsubscribe” link or contacting our support team.

11. Third-Party Links

Our website may contain links to third-party websites.
 We are not responsible for the privacy practices or content of those websites.
 You are encouraged to review their privacy policies before providing any personal data.

12. Amendments

We reserve the right to modify or update this Privacy Policy at any time.
 Changes take effect immediately upon publication on the website.
 Continued use of the Platform after updates constitutes acceptance of the new terms.

13. Contact Information

For any questions, concerns, or data requests, contact:

📧 support@mellstroy-apk.com
📍 1Win N.V., Dr. H. Fergusonweg 1, Curaçao

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