Responsible Gaming

Version of the: 10.10.2025

The Company is committed to promoting responsible gaming and ensuring that our users enjoy our products safely and within their means.
We strive to create a secure and transparent gaming environment that helps prevent gambling addiction, underage participation, and financial harm.

1. Our Commitment

We recognize that while the majority of players enjoy gaming for entertainment, a small portion may develop unhealthy gambling behaviors.
Therefore, we have implemented measures to:

  • Prevent access by minors and restricted individuals.
  • Provide self-exclusion and deposit limit tools.
  • Offer access to professional help resources.
  • Promote fair and transparent gaming practices.

2. Protection of Minors

2.1. Participation in gambling is strictly prohibited for individuals under 18 years of age or below the legal gambling age in their jurisdiction.

2.2. The Company conducts age verification checks during registration and prior to any withdrawal request.

2.3. If it becomes evident that an account was created by a minor, the account will be immediately closed, and all wagers will be voided.

2.4. To help parents and guardians prevent underage gambling, we recommend using parental control tools such as:

  • NetNanny
  • Qustodio
  • CyberSitter

3. Self-Exclusion and Limits

We provide Users with several tools to help manage their gaming activity:

3.1. Deposit Limits

You may set daily, weekly, or monthly deposit limits to control how much you can deposit into your account.

3.2. Betting and Loss Limits

Users can restrict the amount wagered or lost over a specific period.

3.3. Time Limits

You can set session duration limits to manage the time spent on the platform.

3.4. Self-Exclusion

If you feel that gambling is negatively affecting your life, you can activate self-exclusion for a period of 6 months, 12 months, or permanently.
During this time, your access to the Platform will be restricted, and you will not receive promotional materials.

3.5. Account Closure

You can request permanent account closure at any time by contacting support@mellstroy-apk.com.

4. Recognizing Problem Gambling

You may be at risk of gambling addiction if you:

  • Spend more time or money on gambling than intended.
  • Chase losses or gamble to recover lost funds.
  • Borrow money to continue gambling.
  • Hide gambling activity from family or friends.
  • Feel anxiety, guilt, or depression related to gambling.

If any of the above applies, we strongly recommend taking a break or seeking professional assistance.

5. Getting Help

If you or someone you know is struggling with gambling-related issues, the following organizations offer professional, confidential support:

  • BeGambleAware – www.begambleaware.org

These services provide advice, helplines, and counseling available 24/7.

6. Fair Play and Player Protection

6.1. All games offered on the Platform are RNG-certified (Random Number Generator) to ensure fairness and unpredictability.

6.2. The Company performs regular audits of its systems and games through independent testing agencies.

6.3. We maintain full transparency in payout ratios and game rules.

6.4. Any suspicious or unfair activities will be investigated, and necessary actions will be taken to protect players and maintain integrity.

7. Responsible Advertising

7.1. All advertising and promotional materials strictly adhere to responsible gaming standards.

7.2. We do not target advertisements at minors or individuals with known gambling problems.

7.3. Promotional content emphasizes entertainment rather than financial gain.

8. Staff Training

All Company employees undergo responsible gaming training to:

  • Identify signs of problem gambling.
  • Handle self-exclusion requests appropriately.
  • Provide support resources and guidance to affected users.

9. Our Philosophy

We believe that gaming should be a form of entertainment, not a source of stress or financial difficulty.
Our mission is to ensure that every user has a positive, safe, and enjoyable experience.

If you have any concerns or need assistance, please contact our 24/7 support at support@mellstroy-apk.com.

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